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Introduction to PureCloud for Supervisors

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Quizzes 51 minutes

In this course we’ll show you some options to better manage your team of agents.

Including:

  • Monitoring performance with dynamic performance views
  • How to navigate dynamic views
  • Managing your team through presence and status
  • PureCloud ACD
  • Queue and Agent Performance Alerts
  • Reporting
  • And we’ll even touch on advanced management with outbound dialing, scripting and social channel management